Returns & Refunds

It’s not an easy time right now, and so we’ve extended our returns policy from 30 to 60 days until further notice. Everything else related to our Returns Policy still applies. Thank you to all our customers for your loyalty to us during this difficult time – let’s look after each other.

Returning an Item

If you’re not happy with something you purchase from us, for any reason, then you can return it to us using our free returns service and we’ll be happy to exchange your item(s) or refund it for you. Items must be unworn, unwashed and in their original condition with all tags intact for lingerie and all seals intact for toys and accessories.

There are a few things we can’t exchange or refund, these are;

  • All sex toys, where the packaging/ box has been opened, unless the item(s) are considered damaged or faulty
  • Lingerie, which has been used or where the hygiene seal, tags or labels have been removed
  • Hosiery which has been used and where the seal is broken

All purchases are covered by our 1-year product guarantee. If anything goes wrong with your product, we’ll replace it for up to a year after purchase.

To request a return please complete the returns authorisation form.

Due to the Covid-19 pandemic and extra measures we and our couriers have put in place to protect the health and well-being of our teams, it may take up to 14 working days for your return to be received and processed by our Returns team.

If you’ve returned your item for a refund, once your return has been processed by our Returns team, please allow (depending on your bank) a further 10 days for the refund to reach your account. You’ll be notified when your return has been processed.

If you still haven’t received your refund or exchange after this time, please contact our Customer Services team.

Refunds

We’ll aim to refund you as quickly as possible. It may take us up to 10 working days from receiving your item(s) to process your refund, and slighter longer during busier times. We’ll email you as soon as we’ve processed your return.

If you’ve not received your refund after 15 working days, please contact our Customer Services team.

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