Delivery Information

United Kingdom Delivery Options

Standard – FREE

  • Orders placed before 2pm will be delivered within 2-5 working days
  • Our warehouse is closed on Saturdays, Sundays and bank holidays, orders placed during these times will be dispatched the following working day.
  • Delivery may be delivered on Saturday but this is not guaranteed.
  • These services will provide a tracking number and can be tracked at any stage of the delivery process. This service also is insured and requires a signature
  • The maximum order weight for this service is 2kg
  • For some postcodes, this service can take longer to arrive: BT, GY, HS, IM, JE, KW, ZE2 and ZE3.

Express Tracked – £6.49 (1-2 working days)

  • Orders placed before 2pm will be delivered within 1-2 working days
  • Our warehouse is closed on Saturdays, Sundays and bank holidays, orders placed during these times will be dispatched the following working day.
  • Delivery may be delivered on Saturday but this is not guaranteed.
  • These services will provide a tracking number and can be tracked at any stage of the delivery process. This service also is insured and requires a signature
  • The maximum order weight for this service is 2kg
  • For some postcodes, this service can take longer to arrive: BT, GY, HS, IM, JE, KW, ZE2 and ZE3.

Super Express Tracked – £6.99 (1 working day)

  • Orders placed before 2pm will be delivered on the next working day
  • You’ll receive email/SMS* notifications from DPD with updates on your order. DPD will let you know your parcel is out for delivery on the morning that it’ll arrive:
    • if they can’t deliver, they’ll send you an email/SMS* ‘something for you card’, as well as putting one through your letterbox;
    • If they’ve delivered to a neighbour, they’ll tell you the name and house number;
    • Or, they’ll let you know if they’ve delivered to a safe place
  • Our warehouse is closed on Saturdays, Sundays and bank holidays, orders placed during these times will be dispatched the following working day.
  • Delivery may be delivered on Saturday or Sunday but this is not guaranteed.
  • These services will provide a tracking number and can be tracked at any stage of the delivery process. This service also is insured and requires a signature
  • The maximum order weight for this service is 30kg
  • This service isn’t available for some postcodes: BT, GY, HS, IM, JE, KW, ZE2 and ZE3.

Weekend Tracked – £9.49

  • Orders placed before 2pm on Friday will be delivered on the weekend, please include a note with your order if you prefer a Saturday or Sunday.
  • You’ll receive email/SMS* notifications from DPD with updates on your order. DPD will let you know your parcel is out for delivery on the morning that it’ll arrive:
    • if they can’t deliver, they’ll send you an email/SMS* ‘something for you card’, as well as putting one through your letterbox;
    • If they’ve delivered to a neighbour, they’ll tell you the name and house number;
    • Or, they’ll let you know if they’ve delivered to a safe place
  • These services will provide a tracking number and can be tracked at any stage of the delivery process. This service also is insured and requires a signature
  • The maximum order weight for this service is 30kg
  • This service isn’t available for some postcodes: BT, GY, HS, IM, JE, KW, ZE2 and ZE3.

International Delivery Options

International Tracked

  • International Tracked services aim to deliver to Europe within 3-7 working days. And worldwide within 5-10 working days.
  • This is a tracked and insured delivery service
  • The maximum order weight for this service is 10kg
  • Orders weighing less than 2kg will be shipped with Royal Mail and orders between 2kg and 10kg will be shipped with DPD
  • International shipping prices are worked out based on the order weight
  • We charge exactly the same as the shipping service costs

Import Duties & Taxes

If you order products from Luvero for delivery to an international destination, your order may be subject to import duties and taxes. These are applied when your order reaches the destination country. Please note that we have no control over these charges and the amount cannot be predicted.

You are responsible for payment of any such import duties and taxes. For further information, please contact your local customs office.

You must comply with all applicable laws and regulations of the country for which the order is destined. We will not be liable or responsible if any such law is broken.

Delivery FAQs

Your privacy is really important to us, and, with our discreet packaging, you can be totally confident about shopping with us.

Depending on the nature and size of your order, you’ll receive your items in a plain box, or plain heavy-duty or padded envelopes.

Your parcel won’t have any markings, branding or logos, except for the address label and courier sticker.

Our different delivery options offer different delivery times

Royal Mail Tracked 48 takes normally 2-3 working days

Royal Mail Tracked 24 takes normally 1-2 working days

DPD Express Next Day takes normally 1 working day

If you’re not happy with something you purchase from us, for any reason, then you can return it to us using our free returns service and we’ll be happy to exchange your item(s) or refund it for you. Items must be unworn, unwashed and in their original condition with all tags intact for lingerie and all seals intact for toys and accessories.

There are a few things we can’t exchange or refund, these are;

  • All sex toys, where the packaging/ box has been opened, unless the item(s) are considered damaged or faulty
  • Lingerie, which has been used or where the hygiene seal, tags or labels have been removed
  • Hosiery which has been used and where the seal is broken

All purchases are covered by our 1-year product guarantee. If anything goes wrong with your product, we’ll replace it for up to a year after purchase.

To request a return please complete the returns authorisation form.