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To ensure we support all our customers during these difficult times and keep our teams safe, we’ve moved our customer service team online. Please note that as we are busier than usual right now, it may take us up to 5 days to reply. Thank you for your patience and understanding throughout this time and please stay safe!

If your question is about your sex toy not working then check out our troubleshooting guide or if it’s about anything else then browse our customer support centre to see if there’s an answer before contacting us, we keep our frequently asked questions and answers up to date to try and speed up your shopping experience, nobody likes waiting around after-all!

If you cannot find an answer to your question then we have a number of ways you can contact us:

  • Via Facebook Messenger by clicking the floating icon in the bottom right your screen
  • By using the web form to you’re right if using a computer or laptop or below if you’re on your mobile
  • By post, address to Customer Care Team, Empire Distribution Offices, Smithfield Road, Market Drayton, Shropshire, TF9 1EW
  • By email to [email protected]

If you’re contacting us about your order, please be aware our deliveries may take a little longer to arrive due to extra measures our suppliers, ourselves and the courier services have put in place to get your order to you safely and to protect the health and wellbeing of all our teams.

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